Water Billing

Monthly Meter Reading
We urge Kwale County customers to grant KWAWASCO staff access to meters for readings and maintenance.

Billing Process

• 30-Day Cycle: Timely bills for Ukunda, Msambweni, and rural Kwale.
• Mobile App: Geo-tagged meter photos + readings.
• SMS Alerts: Bills sent instantly via SMS.

Your Kwale Water Bill Includes:

✅Current charges

✅Meter readings

✅ Consumption data

✅ Due date

Payment Options

• M-Pesa (Fastest for Kwale residents)
• Bank Transfer
• Cheque

Disconnection Policy

• 7-day notice for unpaid bills.
• No billing after disconnection.

Support

• Statements: Accessible at Kwale County offices.
• Complaints: Report errors within 3 months (fixed in 24 hours).