Water Supply Service

Survey to establish the demand, willingness, and the affected population’s ability to pay for the intended services through:

• Questionnaires

• Interviews

• Consultations with the local authority on issues related to the extension of the mains, including land issues

Carry out a cost-benefit analysis to establish the following:

• The viability of the mains extension

• Cost of the mains extension

• Population density of the area

• The expected level of new connections

• Break-even period

• Pay-back period

Social Responsibility:

• Where an extension line is found to be unviable, KWAWASCO has a social responsibility to provide water at the ruling tariff.

Commitments:

• We shall extend water supply to all areas established to have potential demand.

• We shall communicate with our customers about the following:

  • Availability of Water services

  • Location of our contact offices

  • Price of our water services

  • Public health safety and advantages of consuming KWAWASCO water.