Message from the MD

I welcome you to Kwale Water and Sewerage Company

Welcome to Kwawasco all esteemed stakeholders. First and foremost Water is a driving force that drives most social and economic activities in the world including; sustainable health and growth, agriculture, energy, industrialization, tourism and infrastructural development. Some of the key pillars in our strategic direction are the quest for; Financial Sustainability, minimize non revenue water, water catchment improvement and rehabilitation, Infrastructure growth, increased coverage for water and sewerage services, research and innovation, customer delight, and meeting stakeholder aspirations.
It is our cardinal principle and objective to ensure that our esteemed stakeholders have real time access to information pertaining to the operations of the Company. In this information age, we have ensured continued dynamism of our website to reflect the changing needs of our stakeholders. In this regard, our website is user friendly and customer oriented. Currently, our website is a one stop customer center including information related to; Accounts, Connections, Tariffs, Bills, E pay platform, GIS and GPS enabled meter reading and useful tips on how to maintain water quality and reduce wastage of water.
Our website has also been spiced with various social media links including the 24 hour Call Centre, Twitter, and Facebook that have been deployed to serve the customer better. In summary, the Website provides information on current and planned infrastructure Projects aimed at enhancing service delivery, tactical programmes aimed at enhancing the efficiency of service delivery, customer information related to the various services offered by the Corporation, and as mentioned, links to various social media platforms.

Our Mission and Vision

  • Vision Statement: To be an efficient, dynamic and responsive water and sewerage service provider in Kwale County.
  • Mission Statement: To sustainably facilitate social and economic wellbeing of our diversified customers by consistently delivering adequate and quality water, alongside sewerage services through innovative approaches.

Contact & Support


  • Address: Kwale Water & Sewerage Company
  • Email :
  • Phone:+254(041) 2014155
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