Bills are send with notification indicating customer position of indebtedness and last payment date before disconnection.
Reminding customers to settle their bills through media announcements.
Providing a range of payment options; which include and cheques, Mpesa, Posta or Bank.
Giving 14 days’ notice on the monthly bill to disconnect customers who are in arrears.
Billing on the actual consumption after cut off after which no billing will be done.
Allowing customers to request in writing to transfer any credit balance on one account to offset a debit balance of another account under the same customer name.
Allowing a customer to have access to his/her detailed statement of account at all times during office hours
KWAWASCO expects all its services to be paid for and advises both its current and potential customers to refrain from the act of:
- Consuming water illegally
- Tampering with the KWAWASCO water meters
- Water meter bypass
- These acts may lead to heavy fines and/or imprisonment as prescribed by the law.